BDJOY Support now, chat directly

Stay in Dhaka or anywhere else in Bangladesh, BDJOY Support will quickly reach you with customer support, contact information, and help center all in one place.

BDJOY Support Hours

If you check the support hours in advance, hopping around decreases; in the chart below, which channel is open when, and how fast the response is, everything is clearly written.

Channel	Day	Hour	Response Time
Live Chat	Mon to Sun	9am to 11pm	Within 5 minutes
Email	Mon to Sun	9am to 9pm	Within 2 hours
Help Center Ticket	24-Hour Submission	Any Time	Within 12 hours

What to do after hours

No need to stop if it's late at night; find the help center, check the previous message, and answer simple questions yourself.

3 Quick Actions

First BDJOY Help Open and view common questions
Then FAQ Page Match from
If it doesn't match at all, submit a ticket; you'll receive a reply later.

Many Dhaka-based users verify information with bKash, and Nagad or Rocket users are also quickly going the same way; when mobile network is slow, this method works well.

3 easy ways to contact

Not everyone wants to talk on the same path, so in BDJOY Contact you have three clear channels, and each is used for a different task.

Live Chat

For quick questions, this can give an answer within 5 minutes for the simplest issues, so wait times are shorter.

Account Issues
Login Help
General Guide

Email Support

If you want to send documents or detailed explanations, write a good email and send it, and the team will reply later.

Screenshots can be attached
Detailed explanations easy
Written records kept

Help Center

FAQ answers are here for new users, existing users, and everyone gets the necessary information in 2 minutes.

Step-by-step
Mobile reading easy
Bangladesh-based Support

3 essential questions about BDJOY Help

When will I get a

Live chat usually replies within 5 minutes, email within 2 hours, and tickets within 12 hours.

Can messages be sent at night?

Yes, tickets can be submitted at any time; outside office hours, BDJOY Help queues them, and later the team reviews.

What to do if login problems?

First Registration Page And FAQ Match it; if still not, message about BDJOY Login.

Start now if you need help.

BDJOY Support, BDJOY Contact, and BDJOY Help together reduce the hassle. If you have any trouble with your BDJOY App or BDJOY Login, talk directly with the support team.

Registering makes later support easier; the process is also simple for bKash, Nagad, and Rocket users.